Other claims accidental damage, loss, or theft are processed by the claim center. Ive only had to replace my phone 2 times since then. Cracked iphone screens will be covered under applecare for tmobile subscribers who pay for the carriers premium device protection plan. Aug 07, 2019 dropped my phone and cracked the screen on a monday, processed the claim monday night after 8 pm, and received the replacement phone the next day by 4 pm. Your new apple device is eligible for applecare services during the first 24 months from the date you enroll in protection, and as long as your plan. Have your tmobile pin or user id and password handy. So if you turn in an old phone that has a cracked screen, water damage or simply isn t working, the prevailing deductible on that phone is. I purchased a nexus 5 from tmobile back in january with jump, but cracked the screen a couple of months later. Hardware service or mechanical breakdownwarranty claims are processed by tmobile if your device is malfunctioning due to a defect in materials or workmanship. Enjoy peace of mind with tmobiles protection 360 handset and data protection.
Tmobile insurance plan protection 360 also comes with accelerated jump. Does my total mobile protection cover lcd screen damage. By using some slick marketing, tmobile was able to assemble a terrific valueadded service that. The cracked screen repair option is automatically included with your insurance plan when you have an eligible device. T mobile insurance plan protection 360 also comes with accelerated jump. Just enter your devices manufacturer and model to get started on your claim. If you go to a shop if they don t use authentic parts there may be a chance that assurant may have t mobile charge you the deductible iirc. Well if you have jump, youll still pay the deductible, even if you jump.
Dropped my phone and cracked the screen on a monday, processed the claim monday night after 8 pm, and received the replacement phone the next day by 4 pm. The screen repair deductible may be less than the deductible for replacing the covered device or purchasing a new one. Due to precautions were taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. I also checked on the t mobile site and the g4 is discontinued. My deductible tmobile assurant solutions an iphone 7. The screen is cracked yet it does not effect performance at all. The t mobile insurance plan limits you to 3 accidental damage claims within any 12month period. For protection accidental damage or losstheft, you get up to three. On demand is a separate upgrading program offered to tmobile customers leasing a phone. Ive seen the questions that have been posted before, and the answers that you will be charged a deductible or damage fee if you send in a phone during an jump upgrade that has a cracked back glass. Tmobile phone insurance plans mobile services center.
Ive had the phone for more than 2 years phone is paid off and recently cracked the screen. According to t mobile s reps, as long as the phone boots up, doesn t have visible water damage, and doesn t have a cracked screen, you shouldn t need to worry about it. Hi, today this morning, i accidentally dropped my note 5. Tmobiles phone leasing program isnt something that the carrier actively promotes. It was barely 1 feet high and there was no physical damage. On demand is included for free with any of t mobile s phone leasing options but youll need to meet some eligibility requirements first. Premium handset protection for prepaid this information is based on date of loss and may change. Jan 11, 2019 t mobile jump insurance cracked screen is a tool to reduce your risks. Cracked iphone screens get applecare coverage on tmobile. The jump plan also works as an insurance plan, which means that if the phone is damaged, such as has a cracked screen or doesnt turn on or. I had a cracked screen about a month and a half ago on my galaxy s8plus and got it replaced through filing a claim and paying the deductible. Should i pay 175 deductible or have someone fix my screen.
T mobile linelink t mobile revvl zte avid plus zte avid trio zte cymbal zte falcon z917 hotspot zte obsidian zte zmax pro service fee. Can we trade in a phone with a cracked screen to qualify for the etf switch. Tmobile protection 360 also comes with accelerated jump. Tmobiles new jump plan lets you upgrade your phone at will. Tmobile very recently announced its brand new version of jump named jump. I was going to replace it through the jump insurance, but instead got another nexus 5 using my insurance through wells fargo. Starting january 25th, new benefits are coming to verizon s total mobile protection and other insurance programs including nationwide cracked screen repair and fast reimbursement for screen repairs in many international destinations. If you go to a shop if they dont use authentic parts there may be a chance that assurant may have tmobile charge you the deductible iirc. In fact, its hard to find any kind of information about it online and in order to sign up, you need to go into a tmobile store or call tmobile youll also need to contact tmobile to find out how much your monthly cost will be for a phone lease, as this information is also not available online. Theres no limit on hardware service mechanical breakdown claims. Does tmobile insurance cover cracked screens, lost phones or water damage.
If a service fee or deductible applies, have your credit card or checking info handy. Whats the make, model, and serial number of the device youre claiming. Cracked iphone screens will be covered under applecare for t mobile subscribers who pay for the carriers premium device protection plan. Tmobile customers will be able to trade in their phones twice a year with the carriers radical new plan. Im trying to upgrade my phone w tmobile jump but i have a cracked screen. Nov 28, 2018 t mobile insurance cracked screen is a tool to reduce your risks. Any mobile insurance does cover cracked screen in their plan, provided it is purely an accidental damage. One of the iphone 4s is cracked and the galaxy s 3 is cracked. I also checked on the tmobile site and the g4 is discontinued.
It pays to cover your phone with a protective case, but it also pays to plan for just in case. On demand is a separate upgrading program offered to t mobile customers leasing a phone. Tmobile linelink tmobile revvl zte avid plus zte avid trio zte cymbal zte falcon z917 hotspot zte obsidian zte zmax pro service fee. T mobile protection 360 also comes with accelerated jump. Tmobile is the third largest wireless carrier in the u. Click on the links below to find your devices tier, fees and deductibles based on the program. Protection 360 and device protection tmobile support. Everything you need to know about tmobiles new jump. I would like to jump upgrade to an s10, but im unsure if the back glass negates me from upgrading before having to repair it through claims.
However, the screen is all messed up and scrambled. Jul 10, 20 the new jump plan is a very smart move on tmobiles part. File your claim quickly and easily, either online, by phone at 18668666285 or through the tech phd app. If i have a fee added for the damage, what would it be since the deductible is 175 i believe if i file a claim but then i get a refurbished device which is really a hit or miss if i get a decent one or shafted on that. I have the tmobile dash and my toddler dropped it and it cracked right down the middle of the screen. The tmobile insurance plan limits you to 3 accidental damage claims within any 12month period. Lets say you buy the iphone 8 with regular jump phone payment. Cracked screenjump upgrading a bit of a dilemma here. Sep 11, 2009 i have the t mobile dash and my toddler dropped it and it cracked right down the middle of the screen. By using some slick marketing, tmobile was able to assemble a terrific valueadded service that is unlike anything offered by its rivals. The new jump plan is a very smart move on tmobiles part.
I can t do anything with it or bring up a keypad to type anything in. Depending on the chosen program, you can partially or completely protect yourself from unforeseen expenses. So, 150 deductible, and a new n5 shipped to you, our 150 deductible, half of 396, and possibly down payment on the new device. And if the accident insurance event occurs, the insurance company will bear all or all of the costs in full or in part. Look up your device deductible by manufacturer and model. Now get cracked screen repairs nationwide, lower deductibles. Jun 25, 2015 tmobile very recently announced its brand new version of jump named jump. On demand is t mobile s standalone early upgrade program offered to customers leasing their phones. Tmobile premium handset protection, provided by assurant. The jump plan also works as an insurance plan, which means that if the phone is damaged, such as has a cracked screen or doesnt turn on or its been lost or stolen, you will have a deductible.
Also one of the lines has a fulfilled contract, could i open an account today with one line and bring over the other 3 etf lines later. To file, resume or track a claim, you can contact us at 18662687221. The screen is not broken or cracked on the outside but the interface screen is messed up. Your new apple device is eligible for applecare services during the first 24 months from the date you enroll in protection, and as long as your plan coverage remains uninterrupted. I purchased a nexus 5 from t mobile back in january with jump, but cracked the screen a couple of months later. Tmobiles jump program was a major bragging right of the company as being an uncarrier, offering you the choice on when to upgrade your phone after only six months, as long as you trade in your. Contact tmobile customer service to request your replacement phone or device.
This program allows you to upgrade your phone whenever you like, up to once every 30 days. However, when i turned it on, the screen would not respond and there were black lines displayed on it. It generally should always be cheaper to repair than to have insurance replace unless the damage is basically catastrophic. When you have a cracked screen and are eligible for a. If you purchase and install a screen protector from a tmobile store when you buy a new device or upgrade, you can get it replaced instore at no additional cost if it happens to break. So if you turn in an old phone that has a cracked screen, water damage or simply isnt working, the prevailing deductible on that phone is. File or track my claim the biggest gotchya is the deductible. I pay 10 a month for my jump plan and if i want a new phone i get 0 for my phone because it is cracked. Jul 11, 20 the jump plan also works as an insurance plan, which means that if the phone is damaged, such as has a cracked screen or doesn t turn on or its been lost or stolen, you will have a deductible. Jul 10, 20 t mobile unveils new jump phone upgrade plan. Login with your my tmobile username and password for secure access. According to tmobiles reps, as long as the phone boots up, doesnt have visible water damage, and doesnt have a cracked screen, you shouldnt need to worry about it. If i would like to fix my phone 175 really i am glad i have no contract because i will gladly pay my phone in full and jump back to verizon. The phone still turns on and it even looks like it works too.
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